Shipping policy
Shipping and Delivery
Welcome to Aironox. This policy explains how we process, ship and deliver your order.
1. Order Processing
Processing time: orders are picked and handed to the courier within 1 to 2 business days, whichever delivery option you choose. Orders placed at a weekend or on a public holiday start processing the next business day.
During launches and peak periods this can take longer. If it does, we say so on the product page rather than letting you find out from the tracking.
You will receive a shipping confirmation email as soon as your order is dispatched.
2. Delivery Options
You choose your delivery speed at checkout. Both options are fully tracked.
Standard Delivery: 8 to 15 days after dispatch
Express Delivery: 6 to 12 days after dispatch
Express Delivery uses a faster courier service and is prioritised at our warehouse. It does not change the 1 to 2 business day processing time.
Delivery times begin when the courier collects your parcel, not when you place your order. Add processing time to get your total.
Many orders arrive well inside these windows. Most US deliveries land around a week after dispatch. International orders usually take longer than domestic ones, and destinations with slower customs handling can sit at the upper end of the range.
These are estimates, not guarantees. Courier workload, local handling and customs checks can all shift them.
3. Shipping Fees
Shipping options and prices are shown at checkout before you pay.
Prices vary by destination. Some countries cost significantly more to reach, so the price you see may be higher than the standard rate. There are no additional charges added after checkout.
4. Where Your Order Ships From
Aironox ships from multiple warehouses across North America, Europe and East Asia. Your order is dispatched from whichever facility can reach you fastest with the stock available.
Two things worth knowing:
- Your parcel may arrive from a different country than you expect
- If your order contains several items, they may arrive in separate parcels on different days, at no extra cost to you
5. Couriers
We work with established couriers including UPS, FedEx, USPS, Royal Mail and regional delivery partners depending on your destination and the delivery option you chose. The courier handling your order is shown in your shipping confirmation email.
6. Tracking Your Order
A tracking number is emailed to you as soon as your parcel ships. You can also track your order here: https://aironox.com/apps/parcelpanel
Please allow up to 72 hours for tracking to begin updating. A number that shows no movement at first is normal. It means the label has been created but the parcel has not yet been scanned into the courier's network.
If tracking has not moved for 10 business days, email help@aironox.com and we will investigate or reship.
7. Customs, Duties and Import Taxes
Aironox ships worldwide on a Delivered Duty Paid (DDP) basis. All applicable taxes, duties and import fees are covered at checkout.
You should not be charged anything on delivery. If a courier ever tries to bill you for import charges, send us the invoice at help@aironox.com and we will resolve it with the carrier and reimburse you.
We are not responsible for delays caused by customs processing.
8. Lost Parcels
If tracking says delivered but you do not have your parcel:
- Check with neighbours and anywhere the courier may have left it, including any safe place noted on the tracking
- Email help@aironox.com within 14 days of the delivery scan
We will open a claim with the courier. If they confirm the parcel was lost in their network, we replace it free of charge.
9. Damaged Parcels
If your parcel arrives damaged, email help@aironox.com within 7 days of delivery with photos of the damage, the outer packaging, the inner packaging and the shipping label.
We will send you a replacement free of charge. Full details are in our Refund Policy: https://aironox.com/policies/refund-policy
10. Delivery Addresses
Please check your address at checkout. We cannot change it once your order has been picked.
If a parcel comes back to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange a reship or a refund of the product price minus shipping.
11. Pre-Order Items
Pre-order items ship within the date range stated on the product page. Pre-ordering secures your item and gives you priority fulfilment once stock arrives.
12. Voltage and Plugs
Your Aironox is supplied at the correct voltage for your region. It is safe to plug in and use where you live.
The physical plug fitted to your machine may not always match the socket type in your country, because we ship from several warehouses. If that happens, a standard plug adapter is all you need. These are inexpensive and widely available, and we also sell a universal power adapter on our site.
Aironox GO is dual voltage, so it works across regions. Paired with our universal power adapter you can take it between the US, Europe and most other destinations without any further equipment.
Aironox HOME is supplied at the voltage for the region it ships to. If you are planning to move it permanently to a country on a different voltage, email us at help@aironox.com before you travel and we will advise. Running a machine on the wrong voltage will damage it and is not covered by the warranty.
13. Countries We Do Not Ship To
We ship worldwide except to the following countries:
Afghanistan 🇦🇫
Angola 🇦🇴
Argentina 🇦🇷
Armenia 🇦🇲
Azerbaijan 🇦🇿
Barbados 🇧🇧
Bhutan 🇧🇹
Botswana 🇧🇼
Brazil 🇧🇷
Brunei Darussalam 🇧🇳
Cameroon 🇨🇲
Curaçao 🇨🇼
Dominican Republic 🇩🇴
Ecuador 🇪🇨
Egypt 🇪🇬
El Salvador 🇸🇻
French Polynesia 🇵🇫
Georgia 🇬🇪
Gibraltar 🇬🇮
Guadeloupe 🇬🇵
Guernsey 🇬🇬
Honduras 🇭🇳
Iceland 🇮🇸
India 🇮🇳
Iraq 🇮🇶
Israel 🇮🇱
Isle of Man 🇮🇲
Jersey 🇯🇪
Kosovo 🇽🇰
Lebanon 🇱🇧
Libya 🇱🇾
Maldives 🇲🇻
Mali 🇲🇱
Martinique 🇲🇶
Mauritius 🇲🇺
Moldova 🇲🇩
Mongolia 🇲🇳
Montenegro 🇲🇪
Nepal 🇳🇵
Niger 🇳🇪
North Korea 🇰🇵
North Macedonia 🇲🇰
Panama 🇵🇦
Republic of Congo 🇨🇬
Rwanda 🇷🇼
Serbia 🇷🇸
Somalia 🇸🇴
South Africa 🇿🇦
Sri Lanka 🇱🇰
Sudan 🇸🇩
Syria 🇸🇾
Tanzania 🇹🇿
Venezuela 🇻🇪
Yemen 🇾🇪
If your country is not on the list you are good to go. If you are unsure, email help@aironox.com.
14. Changes to This Policy
We may update this Shipping Policy at any time. We recommend reviewing it periodically to stay informed of any changes.
15. Contact
For questions about this policy or your order, email help@aironox.com
Last updated: 3 August 2026