Contact information
Contact Us
We answer every email within one business day, Monday to Friday. Messages sent at a weekend are answered on Monday.
Before you email
Most questions have a quick answer here.
Where is my order? Check the tracking link in your dispatch email, or track it here: https://aironox.com/apps/parcelpanel
Tracking can take up to 72 hours to start updating after you get the number. That is normal and means the label exists but the parcel has not been scanned in yet. If tracking has not moved in 10 business days, email us and we will chase it or reship.
Full delivery times are in our Shipping Policy: https://aironox.com/policies/shipping-policy
I want to return something. Email us with your order number and we will send you a return authorisation number and the right return address for your region. Please do not post anything back before you have that number, because we ship from several warehouses and an unlabelled parcel is very hard to trace.
Full details in our Refund Policy: https://aironox.com/policies/refund-policy
My order arrived damaged. Email us within 7 days of delivery with photos of the damage, the outer packaging, the inner packaging and the shipping label. We will send a replacement free of charge.
My machine has developed a fault. Email us with your order number and a short video showing the problem. Most faults turn out to be a settings issue or a worn attachment and we can usually sort it the same day.
Which plug and voltage will I get? Aironox HOME ships as a 110V or 230V machine matched to your region. Aironox GO is dual voltage. See our Shipping Policy for more.
I want to change my delivery address. Email us straight away. We can change it if your order has not been picked, but not once it has gone to the courier.
Working with us
Creators and partnerships: help@aironox.com with "Partnership" in the subject line.
Press and media: help@aironox.com with "Press" in the subject line.
Wholesale and retail enquiries: help@aironox.com with "Wholesale" in the subject line.
One thing to note
Please do not send returns to us without a return authorisation number. Email us first and we will tell you exactly where to send it.