Your Questions, Answered
Why hasn’t my order shipped yet?
Why hasn’t my order shipped yet?
We’ve had a surge in orders recently and are working through them in the order they came in.
When will my order be shipped?
When will my order be shipped?
If you placed your order before August 29th, it’s guaranteed to be shipped before the end of the month.
Can I track my order?
Can I track my order?
Yes! You’ll receive a tracking number by email as soon as your order ships. Until then, rest assured your order is safely in our preparation queue, going through final checks. Once you have your tracking number, you can enter it on our Tracking Page to check the status of your delivery anytime.
Why does shipping take so long?
Why does shipping take so long?
We’ve had a surge in orders recently and are working through them in the order they came in.
I haven’t received any updates. Is my order lost?
I haven’t received any updates. Is my order lost?
Your order is moving through our system. You’ll get an email update at each key stage. If you're worried, feel free to reach out and we’ll personally check for you.
What if it arrives late?
What if it arrives late?
We aim to ship within 6–10 days, but occasional delays can happen. Rest assured, we keep an eye on every order and will let you know if anything changes.
How do I contact support?
How do I contact support?
Email us anytime at Aniqah@aironox.com or message us on our contact page. We reply from 8AM-5PM BST, Mon-Fri.