FAQS
Your Questions Answered
Find answers to the most frequently asked questions
🛍️ Orders & Confirmation
I didn't receive an order confirmation
I didn't receive an order confirmation
After placing your order with Aironox, you’ll receive an order confirmation email within a few minutes. If you don’t see it, please check your spam or junk folder. In some cases, a missing confirmation can be caused by a small typo in the email address entered at checkout. Even if you haven’t received the confirmation, your order may still have gone through successfully. To avoid duplicate orders or double billing, we recommend contacting us by email before placing another order.
When will my order be shipped?
When will my order be shipped?
All orders will be shipped within 14 business days of purchase, unless we notify you otherwise. Please allow for standard processing and handling times, which may occasionally vary by a few days.
Can I track my order?
Can I track my order?
Yes! You’ll receive a tracking number by email as soon as your order ships. Until then, rest assured your order is safely in our preparation queue, going through final checks. Once you have your tracking number, you can enter it on our Tracking Page to check the status of your delivery anytime.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
Yes, if your order hasn’t been shipped yet, contact our support team at aniqah@aironox.com and we’ll update it for you.
Can I cancel my order?
Can I cancel my order?
Orders can be cancelled before shipment. Once shipped, they fall under our return policy.
I entered the wrong email address, what should I do?
I entered the wrong email address, what should I do?
Reach out to our support at aniqah@aironox.com so we can update your contact details and resend your confirmation.
🚚 Shipping & Delivery
How long does delivery take?
How long does delivery take?
Delivery times vary depending on your region. Once shipped, most orders arrive within 6–10 working days.
Do I have to pay customs or import duties?
Do I have to pay customs or import duties?
No, all Aironox orders are shipped DDP (Delivered Duty Paid), meaning all taxes, customs, and import duties are fully covered by us. You won’t have to pay any additional fees when your order arrives.
My tracking link isn’t updating, what should I do?
My tracking link isn’t updating, what should I do?
Tracking can take 2–3 days to update after dispatch. If it hasn’t updated after that, please contact support at aniqah@aironox.com
Do you ship internationally?
Do you ship internationally?
Yes, Aironox ships worldwide. You can view available destinations using our shipping information page or at checkout.
Why does shipping take so long?
Why does shipping take so long?
We’ve had a surge in orders recently and are working through them in the order they came in.
I haven’t received any updates. Is my order lost?
I haven’t received any updates. Is my order lost?
Your order is moving through our system. You’ll get an email update at each key stage. If you're worried, feel free to reach out and we’ll personally check for you.
What if it arrives late?
What if it arrives late?
We aim to ship within 6–10 days, but occasional delays can happen. Rest assured, we keep an eye on every order and will let you know if anything changes.
🔁 Returns & Guarantee
30 day satisfaction guarantee
30 day satisfaction guarantee
At Aironox, we offer a 30-day satisfaction guarantee on all our products. This means you can try your Aironox at home and, if you’re not completely satisfied, return it within 30 days. Return shipping and any customs fees are the responsibility of the customer. We’ll refund 100% of the purchase price, provided the product is returned in its original packaging. Your satisfaction is our priority, and we aim to make your experience with Aironox as smooth and straightforward as possible.
How do I start a return?
How do I start a return?
Please contact us by email aniqah@aironox.com with your order number and we’ll guide you through the process.
When will I receive my refund?
When will I receive my refund?
Refunds are processed within 7–10 working days once the return has been received and inspected.
What if my product arrives damaged or faulty?
What if my product arrives damaged or faulty?
Contact us immediately with photos or a short video, and we’ll arrange a replacement or repair.
👕 Product Use
Does my garment have to be wet to use the machine?
Does my garment have to be wet to use the machine?
For the best results, place your garment straight from the washing machine onto your Aironox, or ensure it’s slightly damp before use. You don’t need to wait for your clothes to dry before they’re dried and ironed automatically.
Can I use Aironox on delicate fabrics like silk or linen?
Can I use Aironox on delicate fabrics like silk or linen?
Yes, however we recommend selecting a lower temperature mode.
Can I leave it unattended while in use?
Can I leave it unattended while in use?
For safety reasons, we recommend keeping your Aironox in view while it’s operating. The machine is equipped with safety features that automatically stop the cycle when complete, but as with any electrical appliance, it should not be left running unattended.
How long does it take to dry and iron one shirt?
How long does it take to dry and iron one shirt?
On average, Aironox takes around 5–8 minutes, depending on the fabric’s thickness and how damp it is, thicker materials take a little longer, while lighter fabrics finish faster.
💬 Support
What’s the best way to reach support?
What’s the best way to reach support?
Email us anytime at Aniqah@aironox.com or message us on our contact page. We reply from 8AM-5PM BST, Mon-Fri.
Do you offer live chat or phone support?
Do you offer live chat or phone support?
Currently we provide support via email, but phone and chat options are coming soon.
Where can I find the instruction manual?
Where can I find the instruction manual?
It’s included in your package and can also be provided digitally upon request.
How do I register my warranty?
How do I register my warranty?
There’s no need to register anything, your Lifetime Warranty is automatically activated from the date of purchase. If you ever experience an issue with your Aironox, simply contact our support team with your order number, and we’ll take care of the rest.