FAQS

Your questions answered.

Find answers to the most frequently asked questions.

🛍️ Orders & Confirmation

After placing your order with Aironox, you’ll receive an order confirmation email within a few minutes. If you don’t see it, please check your spam or junk folder. In some cases, a missing confirmation can be caused by a small typo in the email address entered at checkout. Even if you haven’t received the confirmation, your order may still have gone through successfully. To avoid duplicate orders or double billing, we recommend contacting us by email before placing another order.

We pick and hand your order to the courier within 1 to 2 business days. Orders placed at a weekend or on a public holiday start processing the next business day, and you'll get a shipping confirmation email with tracking as soon as it's on its way. During launches or peak periods this can take a little longer, and we'll always say so on the product page if it does.

Yes! You’ll receive a tracking number by email as soon as your order ships. Until then, rest assured your order is safely in our preparation queue, going through final checks. Once you have your tracking number, you can enter it on our Tracking Page to check the status of your delivery anytime.

Yes, as long as your order hasn't been picked at the warehouse yet. Contact us straight away at help@aironox.com and we'll update it for you. Once the order has been picked we can't change the address.

Yes. Email help@aironox.com as soon as you can. If your order hasn't been picked at the warehouse we'll cancel it and refund you in full, with no fee. Once it has been handed to the courier it becomes a standard return.

Reach out to our support at help@aironox.com so we can update your contact details and resend your confirmation.

🚚 Shipping & Delivery

You choose your delivery speed at checkout, and both options are fully tracked:

Standard Delivery: 8 to 15 days after dispatch
Express Delivery: 6 to 12 days after dispatch

Delivery times begin when the courier collects your parcel, so add the 1 to 2 business day processing time to get your total. Most US orders arrive around a week after dispatch, and international orders usually take a little longer. These are estimates rather than guarantees, as courier workload and customs checks can shift them.

No, all Aironox orders are shipped DDP (Delivered Duty Paid), meaning all taxes, customs, and import duties are fully covered by us. You won’t have to pay any additional fees when your order arrives.

Please allow up to 72 hours for tracking to start updating after you receive your number. A number that shows no movement at first is normal. It simply means the label has been created but the parcel hasn't been scanned into the courier's network yet. If tracking hasn't moved for 10 business days, email us at help@aironox.com and we'll investigate or reship.

Yes, Aironox ships worldwide, with a small list of exceptions. You can see the destinations we don't currently ship to, along with full delivery details, in our Shipping Policy, or check availability at checkout.

Most orders don't. We hand your parcel to the courier within 1 to 2 business days, and standard delivery then takes 8 to 15 days. International orders, and destinations with slower customs handling, can sit at the upper end of that range. If your tracking hasn't moved for 10 business days, email us at help@aironox.com and we'll chase it or reship.

Your order is moving through our system. You’ll get an email update at each key stage. If you're worried, feel free to reach out and we’ll personally check for you.

We hand orders to the courier within 1 to 2 business days, and standard delivery then takes 8 to 15 days. Occasional delays can happen once a parcel is with the courier. We keep an eye on every order, and if tracking hasn't updated for 10 business days, email us at help@aironox.com and we'll investigate or reship.

🔁 Returns

Our 60-Day Money-Back Guarantee is included with selected bundles. If your order includes it, you have 60 days from the date your order is delivered to return your machine for a refund of the product price, with no reason needed. You're welcome to unbox it, set it up and run garments through it, as trying the product is the whole point of the guarantee.

Not sure whether your order includes it? It's listed on the product page at the time of purchase and on your order confirmation. If you can't find it, email help@aironox.com with your order number and we'll confirm it for you.

Even if your bundle doesn't include the guarantee, you're still covered for anything that's our fault, such as an item that arrives damaged or incomplete, or develops a fault. Where a return is accepted, it must include everything that shipped with the order, including any free gifts, in working condition and with the original packaging.

Email us at help@aironox.com with your order number and the reason for your return. We'll reply within one business day with a Return Merchandise Authorisation (RMA) number and the correct return address for your region.

Please don't send anything back before you have an RMA number, as we ship from warehouses in several countries and a parcel that arrives without a reference is very hard to trace.

Once your return reaches our warehouse we inspect it within 2 business days and issue your refund within 3 business days after that. Refunds go to your original payment method, and your bank usually takes a further 5 to 10 business days to show the money.

On change-of-mind returns the original shipping charge isn't refunded and you cover return postage. If the return is because of a fault, damage or our error, we cover everything.

Email us within 7 days of delivery at help@aironox.com with photos or a short video of the damage or fault, plus photos of the outer packaging, the inner packaging and the shipping label. We'll send a replacement free of charge and cover shipping both ways, with no restocking fee. If we can't replace the item, we'll refund you in full. For a fault, please don't start a return first, as most issues are fixable the same day with a settings change or a replacement part.

Yes. On top of anything else, customers in the UK and EU have a legal right to cancel under the Consumer Contracts Regulations 2013, for any reason, within 14 days of receiving your order, with a further 14 days to send the goods back. We refund the product price and the standard outbound delivery charge, and you cover the cost of returning the goods. You also have rights under the Consumer Rights Act 2015 if goods are faulty or not as described. To cancel, email help@aironox.com with a clear statement that you're cancelling.

👕 Product Use

For the best results, place your garment straight from the washing machine onto your Aironox, or ensure it’s slightly damp before use. You don’t need to wait for your clothes to dry before they’re dried and ironed automatically.

Yes, however we recommend selecting a lower temperature mode.

For safety reasons, we recommend keeping your Aironox in view while it’s operating. The machine is equipped with safety features that automatically stop the cycle when complete, but as with any electrical appliance, it should not be left running unattended.

On average, Aironox takes around 5–8 minutes, depending on the fabric’s thickness and how damp it is, thicker materials take a little longer, while lighter fabrics finish faster.

💬 Support

Email us anytime at help@aironox.com, or message us through our contact page. We answer every email within one business day, Monday to Friday. Messages sent at a weekend are answered on Monday.

Currently we provide support via email, but phone and chat options are coming soon.

It’s included in your package and can also be provided digitally upon request.

There's no need to register anything, as your warranty is automatically active from the date of purchase. If you ever have an issue with your Aironox, just contact our support team at help@aironox.com with your order number and we'll take care of the rest.